Inside adjusting operations
Desk adjusters review loss facts, documents, photos, estimates, liability details, and communications while the platform keeps every task and decision visible.
Deskadjusting
Virtualfile review
Insideclaims support
Insurance ops
Virtual and desk adjusting for files that do not need the field. Inside support, visible work.
Corgi Claims supports virtual adjusting, desk adjusting, inside claims support, and technology-enabled adjusting for files that can move without an on-site inspection.
Capabilities
Desk adjusting without loose ends. Operationally specific, file by file.
Virtual file review
Photos, documents, statements, estimates, and loss details can be reviewed remotely with a clean record of what was considered.
Inside adjuster support
Inside teams can handle contact, diary, documentation, reserve updates, and next-step routing for claims that stay on the desk.
Estimate and document review
Adjusters can compare estimates, invoices, photos, policies, reports, and other claim documents before recommending action.
Technology-enabled adjusting
Tasks, checkpoints, claim timelines, documents, notes, and reporting keep virtual work inspectable for carriers and supervisors.
Operating process
A clean file rhythm. Every step has an owner.
- 01Receive assignment
- 02Review file facts
- 03Contact parties
- 04Evaluate documents and estimates
- 05Report or escalate
Visibility and controls
Desk work stays visible while the file moves. Grounded in the file.
The claim record connects notes, documents, photos, estimates, communications, task health, checkpoints, reserves, payments, and exception flags.
Virtual assignments can be routed by claim type, severity, and program rule.
Document and estimate review stays tied to the claim record.
Supervisor visibility keeps desk decisions and escalations inspectable.
Service scope
What the page means in practice. Scope, focus, evidence.
AreaScopeOperating focus
Virtual adjustingRemote review of claims where photos, documents, estimates, and claimant communication can carry the file.Move appropriate files without field deployment while preserving documentation quality.
Desk adjustingInside handling, contact, diary, documentation, estimate review, and settlement recommendations.Fast, consistent file work with clear escalation triggers.
Claims supportAdministrative tasks, status updates, document follow-up, payment prep, and supervisor routing.Keep adjusters focused on claim judgment instead of loose tasks.
TechnologyClaim timelines, document intelligence, task templates, dashboards, and audit trails.Make virtual and desk work visible to carriers and TPA leaders.
FAQ
Questions carriers ask. Plain answers.
When does virtual adjusting fit?
Virtual adjusting fits claims that can be evaluated through documents, photos, estimates, communications, and structured file facts without sending a field adjuster.
Can desk adjusters support field teams?
Yes. Desk adjusters can support field work with document review, contact, diary, estimate review, status updates, and escalation support.
How is the work supervised?
Tasks, checkpoints, notes, documents, communications, and status changes stay visible in the claim record for supervisor review.
Claims operations review